Terms of use

The terms that apply to using this site — what it is, what it is not, and where responsibility sits.

Last updated: 17 August 2026

About these terms

These terms govern access to and use of SurgeryWaits, including its pages, compare tool, charts and downloads (the site).

SurgeryWaits is operated by General Consulting Services Pty Ltd as trustee for the Australian Business Trust, trading as National Digital (ABN 13 744 838 758, ACN 658 447 280), an Australian company (National Digital, we, us).

The site is free to use, and using it means these terms apply.

What the site is

SurgeryWaits republishes official statistics about public hospital planned-surgery waiting times that have already happened, side by side, with their reference periods and sources stated. The methodology sets out exactly what is shown and how it is derived.

Information only — not advice of any kind

The site provides general information only. Nothing on it is medical, legal, financial or other professional advice, and nothing on it is a recommendation of any hospital, doctor, treatment, referral or course of action — for patients, for clinicians, or for anyone else. The figures describe past waiting times; they do not predict any individual's wait and do not assess the quality or suitability of any hospital or service. Decisions about care are matters between a patient and their treating clinicians, and the site takes no part in them.

Sources, accuracy and corrections

The figures are drawn from the published sources named on every page and on the attribution page. Reasonable care is taken to reproduce them exactly, and the corrections policy records what happens when an error is found. Even so, source data can be revised, and errors can occur in source data or in this site's handling of it. To the maximum extent permitted by law, the site is provided without any warranty that it is complete, current, accurate, available or free from error.

Your consumer rights are not excluded

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law. Where a non-excludable guarantee applies and the law permits the remedy to be limited, our liability is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

Limitation of liability

Subject to the section above and to the maximum extent permitted by law: the site is provided as is and as available; all implied warranties, representations and conditions are excluded; we are not liable for indirect, consequential, special or economic loss, loss of opportunity or loss of data; and our total aggregate liability arising out of or in connection with the site is limited to AUD 100. These limits apply whatever the legal basis of the claim, including contract, negligence or statute.

Licences and reuse

The underlying statistics are published by their sources under the open licences set out on the attribution page, and those licences govern their reuse. SurgeryWaits's own material — its text, design and software — remains the property of National Digital unless otherwise stated; reuse enquiries go through National Digital's contact page.

Acceptable use

You must not interfere with, disrupt or circumvent the site or its security; present material from the site as official government, hospital or health-service material; remove or obscure a reference period, release date, suppression marker or source attribution when reproducing a figure; or use the site in breach of applicable law.

Availability and changes

Any part of the site may be changed, suspended or withdrawn at any time — including when a source revises or stops publishing its data. There is no promise that the site or any figure on it will remain available.

Changes to these terms

These terms may be updated as the site or the law changes. The current version is published on this page with its date, and continued use after a change means the updated terms apply.

Governing law

These terms are governed by the laws of Queensland, Australia. The courts of Queensland, and courts entitled to hear appeals from them, have non-exclusive jurisdiction.

Contact

This domain sends and receives no email. Questions about these terms go through National Digital's contact page.